RVR Travels, the Authorized Owners of “ranthamborebook.com”, understand how important the privacy of our customers is. We are always committed to protecting personal information. We take full responsibility for keeping your personal information safe and confidential.

This Privacy Policy explains how we protect, collect, store, and use personal information at RVR Travels and its subsidiaries.

This Privacy Policy applies to all users/customers who buy or plan to buy services such as Tour Packages or Wildlife Safaris through our website “ranthamborebook.com” or through our offline sales channels including call centers and offices (collectively referred to as “Sales Channels”).

Throughout this policy, the words “you”, “your” refer to the User, and “we”, “our”, “us” refer to RVR Travels, the Authorized Owners of “ranthamborebook.com”.

This policy applies to all individuals who access our website, contact us via email or phone, or visit our sales channels for queries, calls, or bookings.

This Privacy Policy does not apply to third-party websites, mobile sites, or applications, even if linked to our website. Third-party privacy policies may differ, and we strongly recommend reviewing their privacy and confidentiality policies before interacting with them.

This Privacy Policy is an integral part of the User Agreement of “ranthamborebook.com”, and all capitalized terms used but not defined here shall have the same meanings as assigned in the User Agreement.

---

Types of Information We Collect & Legal Obligations

We collect personal information to provide services, fulfill legal obligations, and complete bookings as per the User Agreement.

Personal Information includes details shared by users during registration, email communication, phone calls, or visits to sales channels.

This includes:

• Identity details (Name, Gender, Profile Photo)

• Contact details (Email Address, Phone Number, Postal Address)

• Payment & Banking details (Credit/Debit Card, Billing Information, Payment History)

This information is used only for lawful and stated purposes. Users acknowledge that their information may be shared with service providers strictly to process bookings.

We do not share sensitive details such as PAN Card, Passport, or Aadhaar details without user consent, unless required by law, court order, or government investigation.

---

How We Use Your Personal Information

We use your personal and payment information strictly in compliance with RBI guidelines to process bookings and ensure a secure transaction experience.

---

Marketing, Promotions & Research

Registered users may occasionally receive discounts, offers, and promotional updates from us.

---

Data Retention Policy

We store personal information only as long as necessary for:

• Service delivery

• Legal, tax, or regulatory requirements

---

Cookies

ranthamborebook.com uses cookies to:

• Improve user experience

• Personalize website content

• Display relevant advertisements

---

Sharing of Personal Information

We may share user information with travel partners such as:

• Hotels

• Safari Operators

• Cab Services

• Transport Providers

This sharing is mandatory for booking fulfillment. Users are advised to review the privacy policies of service providers.

---

Protection of Personal Information

All payments are secure and encrypted. We strictly follow Reserve Bank of India (RBI) directives and use advanced security measures to prevent:

• Unauthorized access

• Data misuse

• Information loss

---

Eligibility to Transact

Only individuals 18 years or older are eligible to transact directly and provide consent for data processing.

---

Amendments to Privacy Policy

We reserve the right to modify or update this Privacy Policy due to legal, business, or user-related requirements. Users will be notified when necessary.

---

Contact Information

For any privacy concerns or inquiries, users may contact us at:
info@ranthamborebook.com

We are always happy to assist and respond to genuine concerns